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Account Coordinator

Agency: ChatterBlast Media
Specialty: Coordinator
Posted: 08.30.21

Account Coordinator
Account Coordinator

WFH Flexible • Philadelphia, PA
Description

The role of Account Coordinator at ChatterBlast Media is an entry-level paid position within the company’s account team which is responsible for stewarding our first class digital experience to our clients. This role is designed to provide account support to the account management team and our portfolio of clients, while receiving one-on-one mentorship, and direction, from our award-winning account and creative managers. 

This role is 60% internal and 40% client facing, and requires a creative, enthusiastic and detail-oriented approach. You are a communicator, problem-solver, excellent listener and curious and engaged. You should be comfortable working collaboratively with multiple stakeholders, deadlines, projects, and clients from a variety of industries. This position also will work directly with our pro-bono clients.

All positions at ChatterBlast are designed for employees to have a great work-life balance including the ability for remote working, in-office working, or a variety of the two. Our hybrid work environment also allows for flexible work schedules to ensure staff can optimize both their personal and professional time.  A queer-owned company, ChatterBlast believes in supporting and nurturing the personal identities and goals of all team members, both inside and outside of the office.

Our company culture includes quarterly “Days of Service” where team members are encouraged to volunteer with impactful community non-profits either as part of a team or individually.  We encourage team members to share their ideas on giving back to the community. 

Responsibilities:

  • Support the account team and deliver on client expectations and needs on a consistent basis
  • Support the account management team with a focus on client service and project trafficking
  • Track and maintain campaigns between a handful of clients, at different stages
  • Track internal and external progress to complete project deliverables
  • Manage daily posting schedule for digital content across all networks
  • Manage monitoring and engagement tools to respond and track online conversation and campaign success
  • Manage online interaction within social, blog and forum communities through third-party tools (Sprout Social, Brandwatch)
  • Complete projects to a specific schedule and within an agreed budget
  • Interpret client goals and work with the creative team to concept and implement creative strategies
  • Work with creative team to implement strategies based on client objectives and goals
  • Build and maintain relationships with clients to ensure overall client satisfaction
  • Promote the expansion of business with existing clients with innovative ideas and timely input on upcoming and existing client projects

Perks:

  • Competitive Salary, 401k, & Paid-Time-Off (PTO)
  • Health Benefits – Medical, Dental, & Eye
  • Flexible WFH or in-office, “Build your own adventure”
  • Small team, big clients and projects.
  • Quarterly volunteer and community activism 
Requirements
  • 1-2 years of digital media experience through coursework and internships.
  • Strong knowledge and interest in social media, displays a full understanding of each network, and maintains a curiosity for what’s next. 
  • Experience with analytic, monitoring and scheduling systems (Sprout Social, ShortStack, Brandwatch).
  • Proactive communicator and problem solver. 
  • Strong creative background including: writing, concepting and storytelling.
  • Self-starter who works well independently and collaboratively in a fast-paced environment. 
  • Undergraduate degree in advertising, communications, marketing, media studies, business and/or related fields.

Please apply with a cover letter and resume.

https://recruiting.paylocity.com/Recruiting/Jobs/Details/704371