Agency: AH/Association Headquarters
HYBRID WORK SCHEDULE AVAILABLE
The MarCom Dept. at Association Headquarters is an in-house agency of cross-functional marketing subject matter experts in the areas of an integrated strategy, digital, social and web, content and editorial, video production, and graphic design responsible for all clients and AH corporate work.
The Account Manager is responsible for all aspects of leading and managing the assigned portfolios of clients and related work. This position reports to the Director of MarCom Services and works closely with Account Executives and other MarCom team members to deliver exceptional client experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Be a role model for company values
Manage the relationship between internal and external contacts; examples of related specific tasks include:
General communications; manage inquiries
Oversee recurring processes
Track relevant databases to ensure accuracy
Main point of contact for client
Develop and adhere to budgets for assigned projects, manage timelines and associated deliverables consistent with AH’s documented processes and procedures. Communicate potential challenges and risks with urgency to management
Responsible for oversight, execution, and enforcement of AH’s documented core processes and procedures
Participate in and support strategic planning process in conjunction with AE for assigned clients
Participate in proposal and presentation creation related to renewals new business development as requested
Lead MarCom project management function across clients and key MarCom service lines
Ensure projects follow the prescribed project management principles and MarCom department workflows and standard operating procedures, as well as AH policies and procedures
Lead team in all aspects of project management from inception to completion, including project mapping, timelines, managing against deliverables, etc.
Actively seeks to identify and implement efficiencies in processes
Attend industry events and follow AH best practices for doing so: serve as an ambassador for AH’s core values in all activities, identify opportunities for new products and services, document new learnings, and share with other team members
Provide consistent leadership and development opportunities for MarCom team members
Participate in recruiting, interviewing, selecting, and maintaining well-qualified staff
Carry out annual employee performance evaluations and address performance concerns in a timely manner
On-site support as assigned
Undertaking other assignments as required
MEASUREMENT OF SUCCESS
Positive Feedback/scores from annual client partner surveys for assigned clients
Successful completion of client agreements within defined scope, deadline, and budget
Results meet targeted client goals and KPIs
Achieve Gross Profit goals for assigned client contracts
Management of assigned team members in channel meets or exceeds utilization targets
Proactively support AE and other director-level roles in resolving management or operational issues as they arise
Consistent implementation of AH’s and MarCom’s best practices
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES
Bachelor’s degree required and minimum of 5 years marketing, project management and/ or related industry experience. Strong international and event marketing experience preferred.
In accordance with Association Headquarters’ commitment to provide and maintain a workplace that is free of known and preventable hazards to safeguard the health of employees and their families, clients, and affiliates, all employees are required to receive the COVID-19 vaccination unless a reasonable accommodation is approved (i.e.: serious health risks or sincere religious beliefs). Such accommodations will be granted where they do not cause AH undue hardship or pose a direct threat to the health and safety of others.
To be considered for this position, an online application must be submitted, along with an updated resume. All applicable fields on the application are required.
AH utilizes Spark Hire, a video interview software, to gain better insight into our candidates. Please use the below link to submit your video interview for review.
Marketing Account Manager One-Way Interview
AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH — a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.
For more information, visit associationheadquarters.com, connect with AH on Facebook at facebook.com/AssociationHQ and follow twitter.com/association_hq on Twitter.
Association Headquarters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status) , language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.
Benefits include, but are not limited to:
Medical, Dental, and Vision
Voluntary Life Insurance – Employee Paid
Paid holidays and Paid Time Off (PTO) accrual
Basic life insurance, short term, and long-term disability
Other Benefits of Working at AH:
Named Best Place to Work by Philadelphia Business Journal 6 Times – based on a survey conducted of our employees
Industry Leader – Most credentialed AMC, and the first AMC to be Customer Service Certified by the Customer Service Institute of America
On-site fitness center, open 24/7
Gym reimbursement program
Tuition reimbursement program
Training and Development opportunities